INDIANAPOLIS (October 12, 2015) – Southwest is warning customers that technical issues are causing longer wait times for travelers today.
The airline issued a statement Sunday warning fliers that airline personnel were being forced to check customers in manually. Southwest said passengers should arrive “at least two hours prior to their scheduled departures to help minimize delays.”
In an update from the airline Sunday night, Southwest said they are using back-up systems around the country to check in passengers. “We have working around the country to support getting our Customers and their checked luggage to their destinations,” the statement said.
“We urge Customers traveling Sunday evening or Monday to visit Southwest.com to check-in and print boarding passes before coming to the airport. We also encourage Customers to arrive at least two hours prior to their scheduled departures to help minimize delays. Finally, if checking luggage, visit a self-service kiosk adjacent a ticket counter to print bag tags where applicable and present your luggage and identification to Southwest Employees.”
To read the full update from Southwest, visit their blog.