Developing client relationships

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Buying or selling a home can be a very emotional experience. Memories are being left at one home while you're looking forward to what's to come. Having a trusted advisor can help during the process.

For Berkshire Hathaway HomeServices Indiana Realty’s Nancy Mutchmore, real estate is much more than a transaction, it's her passion. "I love real estate. It’s a wonderful process. I love working with clients and finding the home where they're going to make memories, raise their families or retire,” Mutchmore said.

Mutchmore enjoys building a relationship with her clients, providing a one-on-one experience and her full attention throughout the home-buying or selling process. "My clients become family. You're going through the process with them of whether they're building a home, buying pre-existing or selling their home. It might be that they've had a baby and need a bigger home or maybe they are downsizing. I get to be a part of many phases of my clients' lives and that's exciting,” Mutchmore said.

With more than 15 years as a trusted advisor in the Central Indiana market, Mutchmore has learned some important takeaways to help provide the best client experience. "Sometimes you just have to hit pause and really pay attention to what your clients are saying because they might not know exactly what they need. They could make a passive comment of about wanting to 'redo this or redo that' when looking at a home and that might be a situation where they need to build a home. A good agent always listens."

When choosing your realtor, Mutchmore stresses how important it is to ask questions. "Ask for references and see if they have a resume. Make sure they're an expert in your neighborhood or your area where you're selling, building or moving to. It’s a big investment, so you want to be sure you are making the right decision."

Do you want to be confident that you have chosen the right trusted advisor and made a wise investment? Visit

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