Jill Glavan leads the CBS4 Problem Solvers team, which keeps her busy every day working on behalf of viewers to get results, protect their pocketbooks, and bring concerning issues to light.

Jill moved to Indianapolis in 2012 and quickly made the city her home. After growing up in the Dallas area, her immediate family moved to Indiana in the early 2000’s and Jill spent summers during her college years at the University of Missouri getting to know the area- she now considers herself an adopted Hoosier!

Jill began her career at WPTZ in Burlington, VT, where she got used to tough winters! In addition to her daily assignments, Jill produced a yearlong series where she became a “localvore,” only eating food produced within 40 miles of her own home. It was a challenging project, but gave her an appreciation of local food and businesses.

When she’s not at work, Jill enjoys reading, attending live concerts, spending time with family and friends, and cheering on her favorite teams: the Colts and Mizzou Tigers.

If you have a problem you’d like Jill to consider or an issue you want to expose, contact her at jglavan@cbs4indy.com or call the CBS4 Problem Solvers hotline at 317-677-1544.


Recent Articles
  • BBB says local furniture company owes thousands to customers from social media sales

    FRANKLIN, Ind. — The Better Business Bureau of central Indiana hopes nearly a dozen cases against a small furniture store will serve as a lesson to consumers. Ten people filed complaints with the BBB against Ree’s Rusticreations in Franklin. The company advertises and sells custom furniture pieces through Facebook Marketplace and requires a 50% non-refundable down payment. Two years ago, Bradley McKee bought furniture from the company and said he was happy with the final product. “They’re great. My toddler […]

  • Advocates plan victim-centered response as Indianapolis aims to test thousands of sexual assault kits

    INDIANAPOLIS, Ind. — A $1.4 million grant will change the way Indianapolis handles sexual assault kits and advocates say they hope to see victims and the community benefit from a new approach. At Franciscan Health’s Center of Hope, Caroline Fisher and her team of sexual assault nurse examiners spend hours with patients, providing care and collecting more than 100 sexual assault kits every year. Fisher started the center more than 20 years ago. “How we take care of patients is […]

  • Advocates hope report about child fatalities across Indiana will spur more people to report abuse, volunteer

    INDIANAPOLIS, Ind. — A report released by Indiana’s Department of Child Services found that a quarter of the deaths of children in 2018 were directly caused by abuse or neglect. DCS officials released the report on New Year’s Eve. Each year, the department compiles a report of child fatalities due to abuse or neglect and releases it publicly. The 2018 report was due six months earlier than usual because a new state law changed reporting requirements to calendar year, rather […]

  • City of Indianapolis will audit thousands of sexual assault kits, potentially reopening old cases

    INDIANAPOLIS, Ind. — Thousands of sexual assault kits sitting on shelves in Indianapolis will get a second look, thanks to a $1.4 million grant awarded by the Department of Justice. The DOJ’s Office of Justice Programs announced the grant in early December, along with similar grants to 14 other communities as part of the National Sexual Assault Kit Initiative, or SAKI. The initiative, which launched in 2015, aims to identify previously unsubmitted sexual assault kits that could be tested for […]

  • Watch out for scammers who want to take advantage of your holiday gift cards

    INDIANAPOLIS, Ind. — Gift cards continue to be a popular gift for the holidays, but they’ve also grown into a major target for scammers. The Federal Trade Commission saw a 270% spike between 2015-2018 in consumers saying they paid scammers with gift cards. Often those transactions happen over the phone, with someone claiming they need payment by gift card rather than credit card. “If you do give them your gift card (number), … it’s almost impossible to get that money […]

  • Family’s unfinished tree trimming job serves as cautionary tale to consumers

    INDIANAPOLIS, Ind. — A family on the northeast side hired a tree trimming crew that was doing work in their neighborhood, but they say the crew never showed up to finish the job. Bill Taylor was already out in his yard cutting down branches in early December when the crew stopped by after finishing up work down the street. “He came up and said, ‘Can I finish the job for you?'” Taylor said. It was getting dark, so Taylor struck […]

  • CBS4 Problem Solvers offers step-by-step guide to file a complaint against a business

    INDIANAPOLIS, Ind. — If you are having trouble resolving a problem with a business, the CBS4 Problem Solvers can help you figure out what to do next. Our team gets calls and emails every day from consumers who are looking for help. One of the first questions we ask is whether you have paperwork on hand and whether you have filed a complaint. You should always try to resolve a dispute directly with a business first: sometimes, communicating your concerns […]

  • Vulnerable Hoosiers still missing medical rides year and a half into state’s new system

    CAMBY, Ind. — Records show that for one woman who relies on a state-funded system to get her to the doctor, finding a ride has continued to prove difficult for the people contracted to schedule her trips. Patricia Hayse keeps detailed notes about all of her doctor’s appointments, especially when her ride doesn’t show up. “They’ll set you up for a ride and you wait and wait and wait. It (doesn’t) come,” Hayse said. CBS4 Problem Solvers first spoke to […]

  • CBS4 Problem Solvers looks into what you should know about new private towing law

    BLOOMINGTON, Ind. — A new Indiana law says even if you catch a tow truck driver before they tow your car away, they can still try to charge you. CBS4 found out about the law after hearing complaints about towing in downtown Bloomington. Drivers said they were hooked up to a tow truck mere minutes after they parked in the Taco Bell lot at 7th and Walnut. John Hannel said after he parked, he walked to the edge of the […]

  • Tax board spares north side apartment complex’s owners from $300K bill

    INDIANAPOLIS, Ind. — A Marion County tax board voted to reinstate a charitable tax exemption for a north side apartment complex three months after managers said they were working to clean things up. It’s been a long year at Lakeside Pointe at Nora apartments, but as the year comes to an end, Bill Shewan and other community members told CBS4 Problem Solvers they are pleased with progress at the complex. “Actually we’re a little shocked … that it’s been a […]

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