Customers angry after HBO Now goes down during ‘Game of Thrones’

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

File image

NEW YORK  — Those who depend on HBO Now for their fantasy fix had cause for frustration Sunday night.

The video-streaming service went down for many viewers in the 9 p.m. ET hour as HBO was broadcasting hit TV show “Game of Thrones.”

The outage prompted howls of anger on social media from fans of the show who were using the service.

“I expect a FULL refund! This is completely unacceptable !!” tweeted @bobbinewman.

“We’re aware members are experiencing technical difficulties tonight. We hope to resolve this ASAP,” HBO Now’s official twitter handle tweeted a while after users had first reported problems.

Some people complained the response took too long as the penultimate episode of the sixth season of “Game of Thrones” was airing on HBO’s cable channel.

“IT TOOK 43 MINUTES TO TWEET THIS,” wrote @killian_13 on Twitter.

HBO tweeted shortly after 10 p.m. ET that “successful streaming has resumed across all devices.”

Some users, however, tweeted that they continued to have problems.

HBO did not respond to a request for comment.

It launched HBO Now last year as a way for customers to buy an HBO subscription without having to pay for cable.

Like CNN, HBO is owned by Time Warner.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Notice: you are using an outdated browser. Microsoft does not recommend using IE as your default browser. Some features on this website, like video and images, might not work properly. For the best experience, please upgrade your browser.