Kay Jewelers accused of swapping out real diamonds with fakes

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

4 Fast Facts

  • Kay Jewelers is receiving lots of complaints from customers who say their jewelry was lost or damaged.
  • Two jewelers confirmed to a woman that her diamond was swapped out with moissanite, which is a less expensive stone.
  • One woman said she asked for a new setting but had her diamond replaced with a visble flaw.
  • A rep for their parent company says such cases are “minimal.”

“It was flat-out theft.” That’s how one woman describes her experience with Kay Jewelers, which is facing a barrage of complaints from customers who say their jewelry was lost or damaged — or even that the diamonds in their engagement rings were replaced with fake ones.

Chrissy Clarius tells BuzzFeed she took her one-carat diamond ring for an inspection at Kay every six months for five years—a condition of Kay’s lifetime guarantee on its jewelry, reports the Consumerist.

Her ring was sent for repairs three times before an employee noticed the engraved serial number on her diamond was missing.

While Kay maintained the stone was a diamond, two other jewelers determined it had been swapped with moissanite — a less expensive stone.

BuzzFeed tracked down seven other women — including some who’ve gone to police — who said Kay had replaced their stone with poor-quality or fake diamonds.

One woman says she asked for a new setting but had her diamond replaced with one with a visible flaw. Now, she doesn’t even wear it.

“It’s not the diamond my husband got for me—it has no sentimental value for me anymore.”

A rep for parent company Signet says “every year we’ve got millions of transactions and millions of repairs we are processing in our stores,” and such cases are “minimal.”

A Kay manager adds store policies — including that employees check for certification numbers — are meant to ensure stones aren’t swapped out.

This article originally appeared on Newser: Report: Kay Jewelers Swaps Diamonds With Fakes

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Notice: you are using an outdated browser. Microsoft does not recommend using IE as your default browser. Some features on this website, like video and images, might not work properly. For the best experience, please upgrade your browser.