Ford upgrades Sync system, makes it easier to link iPhones and Android phones

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NEW YORK (Jan. 4, 2016) — Ford’s Sync is about to become a lot more useful.

Ford has announced a bevy of new features for its Sync 3, an infotainment system that allows drivers to use voice prompts to make phone calls, set GPS systems or play their favorite music.

Among the features unveiled at the CES tech expo is the ability to more easily connect phones running Google and Apple operating systems.

Drivers with iPhones will be able to access to maps, messages, music and other phone features through Siri voice control or the car’s touch screen. Android users will be have easier access to Google voice search, Google Maps and Google Play Music.

Early versions of the pioneering Sync system, first introduced in 2007, proved to be more promise than reality. Customer complaints about the difficulty of using the system caused Ford’s customer satisfaction scores to fall sharply.

Part of the problem was that Sync’s Microsoft operating system didn’t interact well with phones powered by Google or Apple. In response, Ford dumped Microsoft and announced a year ago it would switch to an operating system from BlackBerry.

Ford will also offer a new range of apps on Sync, including one for AAA members, one from Concur that will allow business people to track their travel mileage and download it directly into a expense report. Other apps will allow drivers to use their smartphones to remote start their cars, unlock doors, check fuel level or locate a parked vehicle.

The upgrades will be available later this year on Ford’s 2017 models. Owners of 2016 vehicles equipped with Sync 3 will have an opportunity to upgrade before the end of the year.

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