Updating your phone number could mean swifter power restoration after severe weather

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File photo of an IPL truck.

INDIANAPOLIS, Ind. (July 24, 2015) — During a storm in central Indiana, losing your power has to be one of the most annoying things. But, your phone number can actually make it come back faster. Indianapolis Power and Light (IPL) says it really is as simple as making sure your phone number and your other information is up-to-date.

Last week, when severe weather sent 75,000 customers in to the dark, people were calling in to report it. They say that’s good, especially because it may not be possible for IPL to pinpoint every single area that’s without electricity. Some customers had an old phone number or an old address on their account that may not have been out of power. You can update your information online through IPL’s website. Fill out a form to identify yourself and hit submit.

“When you’re dealing with severe weather and unplanned outages, we work as quickly as we can to get our customers restored. But, even those little things, if we can just eliminate the slightest delay, it’ll really help us in terms of getting all of the orders processed and getting our crews out in the field,” said Brandi Davis-Handy, spokeswoman for IPL.

IPL also wants to clear up some confusion about their Medical Alert Program, which is for customers who rely on electricity for medical equipment. During last week’s outages, IPL says some customers thought it meant their power would be restored before others. That program actually lets IPL attempt to give you plenty of notice before a planned outage, not an unplanned one.

To get to the online form to update your information, click here. You can also call IPL’s customer service department at 317-261-8222.

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