Duke Energy customers warned about bill payment scam

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(Feb. 17, 2015) – Duke Energy says scammers are after your money—again.

A bill payment scam has resurfaced, according to the utility. Under the scam, someone calls your home claiming to be from Duke Energy and says your service will be disconnected unless you make an immediate payment, usually within an hour.

The caller tells the customer to buy a prepaid debit card and instructs them to call back so they can pay their balance. After getting the receipt number and PIN for the card, the scammer then drains the card of its funds.

Duke Energy said customers who have delinquent accounts receive multiple notifications before service is disconnected. The utility also said it never asks or requires customers to pay their bill with a prepaid debit card. Customers can make payments online, by phone, through automatic bank draft, by mail or in person.

Anyone targeted by the scam should hang up and call police. They should then contact Duke Energy of Indiana at 1-800-521-2232.

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