LOS ANGELES, Calif. – Well, that wasn’t very nice.
A California teacher and coach did a double-take after getting an email from travel website Expedia. Cara Viramontes logged in to check her itinerary and saw a message that said, “F*** you!”
She then discovered her family’s travel reservation had been canceled.
“Everyone I show, they laugh and think it’s a joke,” she told Los Angeles’ CBS2. “No one can believe a company as credible as Expedia would ever do something like this.”
4 Fast Facts
- Woman says she received message from Expedia with an expletive in it
- It happened after she made a complaint about customer service
- Her trip was also canceled without her consent
- The company is investigating the incident
Viramontes has sneaking suspicion that she knows why the comment was directed at her. She’d complained about being charged for travel insurance for her 8-month-old son even though he didn’t need an airline ticket and was going to sit on her lap.
She said the employee she talked to wasn’t helpful and wouldn’t let her speak to a supervisor when she asked to do so. Viramontes said she was “honest” when responding to a survey about her customer service experience.
Two days later, she learned her trip had been canceled. She also noticed the message containing an expletive. She contacted customer service and was told she was to blame for the canceled reservation.
Viramontes said the company hadn’t compensated her for the $600 she paid for the plane tickets and told her she’d have to pay $200 to book another flight.
She then sent the company a screenshot of the message to prove her point.
She didn’t receive a response about the foul message until the TV station intervened. In a statement, the company said it was taking the matter seriously and investigating the actions of its employees.
Expedia said it would rebook Viramontes’ flights, refund her money and give her a $500 voucher.